Privacy Policy
Privacy Policy
Whale Empire Trading Services
Last Updated: January 2025
Your Privacy Matters
We are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data.
1. Introduction
This Privacy Policy describes how Whale Empire (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website (whaleempire.net), use our trading indicators, educational content, and related services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our services.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, account preferences
- Payment Information: Billing address, payment method details (processed securely by third parties)
- Communication Data: Messages, support requests, feedback
- Profile Information: Trading experience level, preferences, interests
Automatically Collected Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, referral sources
- Location Data: General geographic location based on IP address
- Technical Data: Log files, cookies, web beacons, and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: Provide and maintain our trading indicators and educational services
- Account Management: Create and manage your account, process transactions
- Communication: Send service updates, respond to inquiries, provide customer support
- Personalization: Customize content and recommendations based on your preferences
- Security: Protect against fraud, unauthorized access, and security threats
- Analytics: Analyze usage patterns to improve our services and user experience
- Marketing: Send promotional content and updates (with your consent)
- Legal Compliance: Comply with applicable laws and regulations
- Business Operations: Internal record keeping and business analytics
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: Third-party vendors who assist in operating our business (payment processors, hosting providers, analytics services)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Protection of Rights: To protect our rights, property, safety, or that of our users
- Consent: When you have given explicit consent for specific sharing
- Aggregated Data: Anonymous, aggregated data that cannot identify individual users
Important:
All third-party service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and customize your experience
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may impact website functionality. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific websites
- Block all cookies
- Receive notifications when cookies are set
6. Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: Data transmission is protected using SSL/TLS encryption
- Access Controls: Strict access controls limit who can view your information
- Security Monitoring: Continuous monitoring for suspicious activities and threats
- Regular Updates: Security patches and system updates are applied regularly
- Data Minimization: We collect only necessary information and delete data when no longer needed
- Employee Training: Staff receive regular security and privacy training
- Third-Party Security: Service providers must meet our security standards
Security Reminder:
While we implement strong security measures, no system is 100% secure. Please protect your account credentials and report any suspicious activity immediately.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
General Rights
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Restriction: Request limitation of processing in certain circumstances
- Objection: Object to processing based on legitimate interests or for marketing purposes
GDPR Rights (EU Residents)
- Right to be informed about data processing
- Right to withdraw consent at any time
- Right to lodge a complaint with supervisory authorities
- Right not to be subject to automated decision-making
CCPA Rights (California Residents)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Account Data: Retained while your account is active and for a reasonable period afterward
- Transaction Records: Retained for tax and legal compliance purposes (typically 7 years)
- Communication Records: Retained for customer service and quality purposes
- Marketing Data: Retained until you opt-out or we determine it’s no longer needed
- Usage Analytics: Aggregated data may be retained indefinitely
- Legal Hold: Data may be retained longer if required for legal proceedings
When we delete your information, it will be removed from our active systems. Some information may remain in backup systems for a limited time for security and recovery purposes.
9. Third-Party Services
Our services may integrate with or link to third-party platforms and services:
- TradingView: Our indicators operate on the TradingView platform
- Payment Processors: Secure payment handling for transactions
- Analytics Services: Website analytics and performance monitoring
- Social Media Platforms: Integration with social media for sharing and communication
- Customer Support Tools: Live chat and support ticket systems
- Email Services: Email delivery and marketing platforms
Third-Party Privacy:
These third-party services have their own privacy policies. We encourage you to review their privacy practices before using their services.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
- We do not target advertising to children
- We do not knowingly collect information from children
- If we discover we have collected information from a child, we will delete it promptly
- Parents who believe their child has provided information should contact us immediately
If you are under 18, please do not use our services or provide any personal information. If you are a parent or guardian and believe your child has provided personal information, please contact us at [email protected].
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own:
- Data Processing Locations: Our services may process data in various countries
- Adequate Protection: We ensure adequate protection through appropriate safeguards
- Transfer Mechanisms: We use standard contractual clauses and other approved transfer mechanisms
- Security Standards: All international transfers maintain the same security standards
By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements:
- Notification: We will notify you of significant changes via email or website notice
- Effective Date: Changes become effective on the date specified in the updated policy
- Review Responsibility: You are responsible for reviewing this policy periodically
- Continued Use: Continued use of our services constitutes acceptance of the updated policy
- Material Changes: For material changes, we may require explicit consent
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Whale Empire
Professional Trading Solutions
We typically respond to privacy inquiries within 24-48 hours during business days. For urgent privacy matters, please mark your email as “Privacy Request” in the subject line.
Last updated: January 2025