At Whale Empire, we strive to provide exceptional trading indicators and educational content. Our refund policy is designed to be fair while protecting our intellectual property and ensuring the integrity of our digital products.

Due to the digital nature of our products and services, we maintain a strict but fair refund policy. Once access is granted to our proprietary trading indicators or educational materials, the content cannot be “returned” in the traditional sense.

We encourage all potential customers to thoroughly review product descriptions, sample materials, and terms before making a purchase.

Digital products include but are not limited to:

• Trading indicators (HyperTrend, NovaTrend, RSI Screener, QQE Screener, etc.)
• Trading algorithms and systems
• Educational courses and materials
• Strategy guides and tutorials
• Market analysis reports
• Software tools and applications

Exception for Technical Issues: Refunds may be considered if technical problems prevent access to purchased content and cannot be resolved within 48 hours of reporting.

For purchases made through PayPal, the following refund procedures apply:

• Processing Time: Approved PayPal refunds are processed within 3-5 business days
• Refund Method: Refunds are issued back to the original PayPal account used for payment
• Currency Conversion: Refunds are processed in the original payment currency
• PayPal Fees: PayPal processing fees are non-refundable
• Disputed Transactions: Unauthorized chargebacks through PayPal may result in account suspension
• Verification: PayPal refunds require verification of the original transaction ID

For customers who choose to pay using USDT (Tether), special refund procedures apply due to the nature of cryptocurrency transactions:

• Refund Method: USDT refunds are processed to the original wallet address used for payment
• Processing Time: USDT refunds typically take 1-3 business days to process
• Network Verification: Requires verification of original transaction hash and wallet address
• Network Fees: Blockchain network fees for refund transactions are deducted from the refund amount
• Wallet Compatibility: Refunds are only sent to compatible USDT wallet addresses
• Exchange Rate: USDT refunds are processed at the original purchase amount in USDT

To request a refund, please follow these steps:

For recurring subscription services, the following policies apply:

• Cancellation: Subscriptions can be cancelled at any time through your account dashboard
• Partial Refunds: No partial refunds are provided for unused portions of subscription periods
• Access Period: You retain access to services until the end of your current billing cycle
• Renewal Prevention: Cancellation prevents future charges but does not refund current period
• Subscription Changes: Downgrades take effect at the next billing cycle
• Account Termination: Violated terms may result in immediate termination without refund

We stand behind the quality of our services. Refunds may be considered for legitimate technical issues:

• Access Problems: Issues preventing access to purchased content for more than 48 hours
• Indicator Malfunctions: Systematic errors in indicator calculations affecting trading performance
• Platform Compatibility: Products incompatible with advertised platforms (e.g., TradingView)
• Missing Content: Purchased content not delivered within 24 hours of payment
• System Downtime: Extended service interruptions exceeding 72 hours

Before Filing a Chargeback:

• Contact our support team first to resolve the issue
• Allow 48 hours for our team to respond and attempt resolution
• Provide clear documentation of the problem
• Follow our standard refund request process

Consequences of Unauthorized Chargebacks:

• Immediate termination of account and service access
• Permanent ban from future purchases
• Potential legal action for fraud or breach of contract
• Reporting to relevant credit agencies if applicable

Refunds may be considered in the following exceptional circumstances:

• Duplicate Purchases: Accidental duplicate transactions within 24 hours
• Unauthorized Use: Proven unauthorized use of payment method (requires police report)
• Medical Emergencies: Documented medical emergencies preventing product use
• Death: Death of purchaser (requires death certificate and legal documentation)
• Major Product Changes: Significant changes to product functionality without notice
• Legal Compliance: Refunds required by applicable consumer protection laws

For refund requests, technical support, or questions about this policy:

This refund policy may be updated periodically to reflect changes in our services, payment methods, or legal requirements:

• Notification: Policy changes will be announced via email and website notifications
• Effective Date: Updates take effect 30 days after announcement unless otherwise specified
• Grandfathering: Existing purchases remain subject to the policy in effect at time of purchase
• Review Frequency: Policy is reviewed annually and updated as needed
• Customer Input: We welcome feedback on policy changes